FAQ

What is the origin of this frankincense?


This frankincese is harvested locally from Najd and Samhan mountain in Dhofar which is well known historically for its highest quality frankincense.

 

What does positive energy means?


The two words positive and energy call to mind spirituality as well as healing. Middle Eastern people mostly use frankincense after reciting prayers and positive verses. Hence we introduced this product that we strongly believe will make a difference and enhance the healing properties of frankincense. please read our blog post on Dr. Emoto's research.

 

How is this product used?


there are mainly three ways to use frankincense: burn it , dissolve it, or chew it. it depends on the application. for example: burn it if you would like to spread its scent and energy inside your house. chew it if you need to clean your breath, teeth and gum. and finally dissolve it in warm water if you would like to apply it to your skin or drink it.

How can I track my shipment?

As soon as we dispatch your order we will send you an email with a tracking link.

 

Is there any limit on shipping weights?


we don't have any limits on shipping weights except for orders exceeding 65 lbs which has to be sent through Oman parcel services. this service is slower and can take up to 20 working days to be delivered depending on the destination. Such parcels can also be tracked online through Omanpost.om tracking service.

 

Where do you ship?


We are shipping worldwide and have no exclusions. the only limitation is that we ship to the same credit card address.

 

How long does delivery take?


The delivery takes from 4-8 working days following the dispatch of an order. Working days are defined as Sunday to Thursday and excluding any official holidays in origin or destination.

 

When will my order be dispatched?


we dispatch orders within a maximum of 2 working days.

 

Do you offer a quicker delivery service?


4-8 working days is the standard delivery timescale and we do not offer an alternative. Please be aware that our online warehouse is based in Salalah, Dhofar, Sultanate of Oman, which is why our timescales may seem slightly longer. As a company it is our goal to always be Cost Conscious as this allows us to continue to deliver highest quality products and services.

 

 

 

Please let us know if you have any additional queries using the contact form below.